Phone Scripts

Inbound calls

“Thank you for calling Dr. Feinbergs office this is ____, how can I help you today?”

• New Patient – Non Medicare chiropractic
  • “Our provider, Dr. Feinberg, is accepting new chiropractic patients. We accept Medicare but are out-of-network for all insurance. We will bill your insurance as a courtesy but we require payment upfront for chiropractic appointments. New patient appointments are $240. This includes a new patient assessment as well as treatment. Would you like to schedule an appointment? Great, I just need a bit of information from you to schedule an appointment. What is your name? Date of birth? Address? Phone number? Email? I have created you an account in our system. Please arrive 15 minutes prior to your appointment to fill out our new patient intake forms. Alternatively I can send you the forms via email. We look forward to seeing you at your appointment _______. Please let us know 24 hours in advance if you would like to reschedule. Have a nice day!”
• New patient – Medicare chiropractic
  • “Our provider, Dr. Feinberg, is accepting new patients for Medicare. Would you like to schedule an appointment? Great, I just need a bit of information from you to schedule an appointment. What is your name? Date of birth? Address? Phone number? Email? I have created you an account in our system. Please arrive 15 minutes prior to your appointment to fill out our new patient intake forms. Alternatively I can send you the forms via email. We look forward to seeing you at your appointment _______. Please let us know 24 hours in advance if you would like to reschedule. Have a nice day!”
• New patient – NMT
  • “Dr. Feinberg is accepting new patients for NMT. New patient appointments are one hour long and are $480. Would you like to schedule an appointment? We have availability ______. Great, I just need a bit of information from you to schedule an appointment. What is your name? Date of birth? Address? Phone number? Email? I have created you an account in our system, in just a few minutes you will receive an email link to access our online intake form, as well as a welcome email including some information about NMT. Please fill this out at least 24 hours prior to your NMT session so that our office has time to prepare for your appointment. We look forward to seeing you at your appointment _______. Please let us know 24 hours in advance if you would like to reschedule. Have a nice day!" 

Common patient questions

• What does “out-of-network for all insurance” mean?
  • “Out-of-network” means that we can see you in the clinic but since we don’t have a contract with your insurance they may deny coverage for our services or they may cover them. It depends on your insurance policy whether they will cover out-of-network providers or how much of the appointment they will pay for. It might be a good idea to give your insurance a call to make sure what services are covered under your plan."
• Why is it so expensive?
  • “Our provider chooses what he believes to be a fair fee schedule for the services provided.”
• What is NMT?
  • "NMT uses a unique form of dynamic muscle response testing (also known as dynamic MRT) to train the mind-body toward the more valid and complete informational state required to release our natural capacity to heal. I can send you an email that has links to more information if you would like."
• Do I have to schedule a 1 hour New Patient session? Can I talk to the doctor first to get more info?
  • "The NMT website contains videos and articles that help explain the NMT system and how it works. Prospective NMT patients typically want to know whether or not NMT will specifically be helpful for them and their particular health issues. To answer that question Dr. Feinberg schedules a first NMT session for you and performs a detailed NMT evaluation and analysis. Base on this information he is able to know whether NMT is likely to benefit you and he’ll recommend a treatment plan best suited to bring you to that desired outcome. So, the next step is to schedule that first evaluation with the doctor and get those questions answered for you."